Received a call from "Justin" customer service case manager.

Justin understood the documents that I sent in again and said he would make sure that Tuesday of next week they would recommend looking at them again. He agreed that I had all the documentation that should make a difference he said. He also said that he could not guarantee it would be reviewed.

This is what I have been saying the entire time that I have averaged an oil change every 5,500 miles. He even calculated this over the phone looking at my documents.