DENIED AGAIN

They called me and denied any financial assistance.

Still havent heard from Chrysler. I am signing to get my jeep fixed tomorrow.

I will have to continue the fight with chrysler after since they are dragging out this situation. 2 months no jeep.

No response from Mr Thorton head of customer operations at Chrysler.

Sent certified binder with information last week. No response.

Spoke to dealership general floor manager on friday. He said I would get a call back from Service department general manager. No call back.

Received a call from Customer Service today.

They said they "re-submitted" the information I gave them. I will wait until further notice from them.

Received a call from "Justin" customer service case manager.

Justin understood the documents that I sent in again and said he would make sure that Tuesday of next week they would recommend looking at them again. He agreed that I had all the documentation that should make a difference he said. He also said that he could not guarantee it would be reviewed.

This is what I have been saying the entire time that I have averaged an oil change every 5,500 miles. He even calculated this over the phone looking at my documents.

Heather service supervisor at Chrysler forwarded my information and still has not heard from her internal resources yet about reviewing.

Spoke to GM of dealership today and he passed me over to Chris Nickerson manager of service director Dennis Miller.

Spoke to GM of dealership today and he passed me over to Chris Nickerson manager of service director Dennis Miller.  I will wait to see what they say by monday.

I have begun to tweet this story to Chrysler

I have now started Tweeting to get to the proper individuals since I am not getting anywhere through the dealerships and hard stops at customer service.

Quote "They have no access to internal resources who reviewed this case".

Sent certified mail binder with receipts to Head of Customer Operations.

Sent certified mail binder with receipts to Head of Customer Operations. - Awaiting response -

Called customer service (5th time)

Just called customer service (again) and they said they can put in "A REQUEST" to have the supervisor on this case call me back. I asked for the legal department and she said she does not have that information available. I then asked if customer service has that number she repeated the same thing.

Agent: Theresa.